Transfers: Where you are or any member of your party is prevented from travelling for any reason (including death, illness or jury service) we will transfer your booking to any other person satisfying all the requirements relating to your holiday notified to us by you in writing a reasonable time prior to your due date of departure.

Other changes: If you wish to make any other change to your booking at any time (itineraries, hotels, flight tickets, etc.) after our booking confirmation has been issued, we will try but cannot promise to meet your request. On some occasions, if members of a group booking withdraw, there are fixed costs which mean the remaining travelling party must pay more per person. We require your authority in writing before we can make any change. In the event that any change is requested in relation to a group booking we require the authority in writing of the lead name before we can make the change.

Shall you feel unsatisfied with any service Lokahagiang has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.

In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Lokahagiang will not be liable for any claims made later than 15 days after the completion of your tour.

You can contact Lokahagiang via the web form from Lokahagiang, email, fax, or phone. If for any reason, you fail to receive any reply from Asia Tours in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Lokahagiang customer service center at Lokahagiang@gmail.com or phone at 08 1702 1979 immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms of Service.

Lokahagiang reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior that is obscene, racially offensive or of a sexual nature.

We would deeply regret your decision to cancel your trip to Ha Giang; however, we realize that there are many valid reasons that this can happen.
In the event of cancellation, we will refund any payment made to Lokahagiang (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.

The cancellation fee will be calculated as follows:

• More than 40 days prior to trip departure: 10% of the deposit paid is non-refundable. This will be saved for your next trip with us. The rest of the deposit paid will be refunded (bank fee levied by your end)
• 40 – 30 days prior to trip departure: 35% charge of the deposit paid
• 29 – 15 days: 50% charge of the deposit paid
• 14 – 10 days: 75% charge of the total booking value
• Less than 10 days or No show: 100% charge of the total booking value

After the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.

All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Lokahagiang accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.

Lokahagiang’s tour packages do not include client’s personal insurance. We highly recommend that you purchase full coverage travel insurance from your country of origin.